MyHeritage's Smart Matching technology constantly compares new family trees to the database of more than 300 million profiles on MyHeritage.com, to find matches and discover long lost family connections. Now, members can work together to easily merge the information in their overlapping trees throu Read more...

If you are working online in a Family site, then please make any change to your family tree, and this should send a request to process Smart Matches on your tree. If you are working in Family Tree Builder, then every time you publish your family tree, a request to process Smart Matches on your tr Read more...

Smart Matching is a specialized genealogy technology developed by Pearl Street Software and further advanced by MyHeritage, to connect family trees. It works by comparing millions of names, facts and connections intelligently. When two family trees are connected, both their owners are informed, and Read more...

We advise that you frequently back up your family tree from Family Tree Builder to removable media. The best way to back up your family tree is to use Family Tree Builder’s backup facility on the toolbar, go into File > Back up Project. It will save a single file, perfect for backup, that cont Read more...

In order to contact someone from another family site, use the Contact Webmaster link. You can find this link at the top of the Smart Matches for a particular website: You can also find this link at the bottom of the page when you visit any family website: Read more...

First, try to compare your matches again to make sure they are working. If you continue to receive a loading error, please use the MyHeritage Support form as soon as possible with the following information: Name of family site. Name of family tree. Name of individual(s) where loading erro Read more...