If you build your family tree directly from your family site at MyHeritage.com, you should be here: How do I add family members to my online tree? There are several ways to add people to the tree in Family Tree Builder. Notice the highlighted areas in the screenshot below: 1. Use the Add P Read more...

Family tree Builder is a free program that can be downloaded from our website. There are added features in Family Tree Builder that are only available for Premium users. Premium users are users that have upgraded a family site. These added features include: Smart Research, Smart Match Merge, A Read more...

If you built your family tree in Family Tree Builder and need to get a copy of your tree from your family site, you should be here: Can I restore my Family Tree Builder tree from my family site? If you built your family tree on your family site on MyHeritage.com and would like to start using Fami Read more...

If you edit your tree online, you should be here: How do I print my entire family tree on one page online? We have just created a new All-in-one chart that can be printed from Family Tree Builder! This feature is only available for Premium users. To see what is available in Family Tree Builder Read more...

Family Tree Builder trees are currently not editable from your family site. Family Tree Builder trees are "Published" to a family site so they can be viewed by your family members, but all editing occurs in Family Tree Builder and not on your family site. If you would like to have a family tree y Read more...

If you edit your tree online, you should be here: How do I show one person in two locations in my online tree? The Attach/Detach feature should be used anytime you want to create a relationship between two people who are already in the family tree. For example, if cousins who are already in your Read more...

If you edit your tree online, you should be here: How do I add adopted or step children to my online family tree? In Family Tree Builder children are connected to a husband/wife family group. That means that when a new spouse is entered, the children of the former marriage stay with the former fa Read more...

In order to unlock the Premium features in Family Tree Builder, you must register the program with the email address you were logged in with when you purchased the upgrade. In order to check which email address is currently registered in Family Tree Builder, open the program and click on Publish Read more...

It is possible to merge two family tree projects in Family Tree Builder. Please note that there is currently no tool in place to detect duplicates and fuse them together. This means that you will need to detect duplicates manually. This can be done by sorting alphabetically, and then deleting them. Read more...

If you have published your family tree online, then there will be a backup of your original family tree that you published to your family site on MyHeritage. In that case, please follow these steps to recover the file: a. Open a browser and log into your Family Site on MyHeritage.com, then go to Read more...

You will first need to install Family Tree Builder on your computer. You can do that here. If you have published your family tree online, then there will be a backup of your original family tree that you published to your family site on MyHeritage. In that case, please follow these steps to recov Read more...

If you want to delete your family tree from your family site, you should be here: How do I delete my tree from my family site? In order to delete a tree from Family Tree Builder, go to File > Manage Projects. There you will see a list of the trees that you have created in Family Tree Builder. Read more...

One reason that could explain why you are not able to edit your tree right could stem from the difference between the types of trees that you could have online. There are three different types of trees that you can have on a family site; a Web Tree that was made online, a tree that was imported Read more...

Yes, it is possible to merge two GEDCOM files together. To do this, go to Family Tree Builder and import the first GEDCOM file (or open your existing family tree project if this is your basis for the merge). Then import the second GEDCOM file, using the ‘File>Import GEDCOM’ option in Family Read more...

When you install a new version of the Family Tree Builder (FTB) program, the program will automatically recognize and find the tree file that you have been working on. For your information, trees in FTB are also called Projects. Once FTB recognizes the project, it will open the tree / project and yo Read more...

There are two main reasons 'unknown' individuals may appear in your tree online after you publish it from Family Tree Builder. Privatized individual in Family Tree Builder Open your project in Family Tree Builder. Search the name of the person that appears as 'unknown' on your family site. Read more...

When you download and install Family Tree Builder for the first time, you will be asked to register the program. If you already have an account at MyHeritage.com, you can use your registered MyHeritage.com email address and password to log in. This will allow you to publish your family tree to fa Read more...

Our Family Tree Builder software doesn't have a Mac version yet. If you are a Mac user and would like to build your family tree, we recommend doing this online on MyHeritage.com. Our online tools do support the Mac, using the Firefox or Safari browsers. To get started, go to www.myheritage.com Read more...

Unlike the Family Site, where there is a limit on the number of individuals you can have in your tree, (250 individuals for the Basic plan, 2500 individuals for the Premium plan, and an unlimited number for the PremiumPlus plan) There is no limit in Family Tree Builder. Even if you have a B Read more...

If you build your family tree online, you should be here: How do I change the photo appearing in a person’s card in my online tree? Here are the steps to replace a Personal Photo (the thumbnail face shot that shows on the genealogy card in Tree View in Family Tree Builder) with a new one. 1. G Read more...

To export specific branches of your family tree: Open your tree in Family Tree Builder. Go to File > Export GEDCOM. Click Save As, choose the folder on your computer you’d like to save to and click Next. In your case, you will want to give this tree a different name than your main tr Read more...

The ID numbers for people in your tree in Family Tree Builder, are internal to the programming of the tree, and are not editable. Please note: you may notice more ID numbers than people in the tree. The reason for this is ID numbers are not re-used when people are deleted. Therefore, ID numbers can Read more...

There is no need to uninstall previous versions of Family Tree Builder in order to install a newer version. No data will be lost when you install a newer version of the program. Simply download Family Tree Builder here and run the installation wizard. Your family tree projects will appear Read more...

When you want to publish your family tree to your family site you need to tell Family Tree Builder where to publish. This is done by creating a Publishing Request. If you try to publish to a site which is not on a Premium or Premium Plus subscription plan you may be prompted to upgrade. Make sure Read more...

If you build your family tree online, you should be here: How do I delete a person from my online family tree? To delete a person in Family Tree Builder click on the person's genealogy card, then EDIT > Person > Delete this person. Delete Person"> Read more...

Family Pages - the premier platform for family and community Websites is based on subscriptions. Basic plans are free. Premium plans require a subscription, billed annually. You can choose the plan that best fits your needs and upgrade at any time. Family Tree Builder - our genealogy software for Read more...

We currently support a total of 37 languages on MyHeritage.com and in Family Tree Builder. This means we now cover more than 85% of the languages spoken on the web! Available languages are: English, Hebrew, French, German, Italian, Spanish, Portuguese, Russian, Turkish, Portuguese - Brazil, Norwe Read more...

Photo references are now transferred with GEDCOM imports and exports to and from your family site! Importing a GEDCOM file to your family site will include any photos in the file. Exporting a GEDCOM file from your family site with photos is a feature available to only Premium and Premium Plus Read more...

To transfer your Family Tree Builder Tree from one computer to another: First, save your family tree from Family Tree Builder onto removable media. The best way to back up your family tree is to use Family Tree Builder’s backup facility on File > Back up Project. It will save a single file, pe Read more...

If you get a runtime error in Family Tree Builder, it is probably because your program did not install correctly. In this case, please try to first completely uninstall FTB, and then re-download the program from our website: How do I install Family Tree Builder? This should clear up the proble Read more...

We currently don't have the option to privatize single individuals for trees that were created online, or for GEDCOM trees. You can privatize a single individual in a tree that you published from Family Tree Builder to your family site. To do so, please go back into your project in Family Tree Read more...

In Family Tree Builder, the first spouse you add is considered the "primary spouse" and is displayed on the family tree by default. In order to change the priority (primary, secondary) of a spouse you can use the "Manage Spouses" command. In Family Tree Builder go to the genealogy card of the per Read more...

If you recently changed your password at MyHeritage.com, but did not change it in Family Tree Builder, you will receive the error message "Bad Username or Password" when trying to publish your family tree from Family Tree Builder. In order to remedy this situation, open Family Tree Builder and go Read more...

If you edit your tree online, you should be here: I put someone in the wrong place on my online tree. What should I do? In Family Tree Builder, it is possible to detach existing relationships and attach new ones. It is also possible to attach a person in your tree to another person or family t Read more...

To Publish your family tree from Family Tree Builder to your family site, click the Publish button on the toolbar. If you have not already done so, FTB will remind you to Save the changes. Please remember that you must have the Internet active when you want to publish the file. If you are pub Read more...

In order to put your Family Tree Builder tree onto a CD (or any removable media) please follow directions below: First open your project in Family Tree Builder and click on File > Back up Project. This will save a single file that contains your family tree and all its photos and documents. You Read more...

To Invite members to your family site from Family Tree Builder, go into Publishing > My Sites. There you will be given a list of your family sites. Choose which one to invite members to, and click on 'invite members'. You can then add names and email addresses of those you wish to invite. Read more...

If you receive a publishing error in Family Tree Builder, please check the following: 1. Is it possible that your computer has a firewall or antivirus software that is blocking MyHeritage? 2. Is your computer connected to the internet through a proxy server? 3. Try to upgrade to the latest Read more...

Since the Family Tree Builder program is rather large it is possible that your download ended prematurely. This can cause your file to be corrupted in your browser cache, so even when you download it again, it remains corrupted. The solution to this is to download a fresh copy with a different f Read more...

Go to the following address: www.myheritage.com/family-tree-builder and press the button "Download Family Tree Builder". A window will appear asking if you want to save the file. Click Save File and choose a location on your computer to save the file. After downloading and saving the file, go Read more...

To set the home person in your Family Tree Builder family tree, please open up your project in Family Tree Builder. Find the person in your tree that you wish to set as your home person. Once selected, you can right click on that individual and go into Person > 'Set as Home Person'. Read more...

If you build your family tree online, you should be here: How do I edit someone's details in my online family tree? To edit a person's details in Family Tree Builder, click on the EDIT button on a person's genealogy card. Choose the "Edit Details:" option. Use the tabs (Main, Info, P Read more...

We advise that you frequently back up your family tree from Family Tree Builder to removable media. The best way to back up your family tree is to use Family Tree Builder’s backup facility on the toolbar, go into File > Back up Project. It will save a single file, perfect for backup, that cont Read more...

To be able to work in Family Tree Builder with a GEDCOM file, simply open the Family Tree Builder and select the “Import Gedcom” option. This will automatically create a new project for you. Family Tree Builder does not change or modify the data on your GEDCOM file. This file will remain intact, ex Read more...

Smart Research is a new research tool that automatically plugs in the names from your family tree into MyHeritage's powerful search engine. It then researches those names for you in more than 100 of the most important genealogy databases on the Internet and provides you with the results, saving you Read more...

To designate a partnership when adding new people to the tree: 1. Add the first partner. 2. Click 'Add Spouse' to add the second partner. 3. In the 'Status' field select 'Partners'. To change the relationship for people already added as spouses: 1. Click 'Edit' on one of the two partn Read more...

If a person appears in more than one place in an all-in-one chart, a number will appear in his box in the chart. This is just so that you will know that this person can also be found in another place in your chart. Read more...

Currently, we do not have a User Guide for Family Tree Builder in any other language than English. If you would like to view a tutorial in English, you can download it here: Family Tree Builder Tutorial If you would like to volunteer and help us translate the User Guide to a language other tha Read more...

If you recently upgraded Family Tree Builder to Premium, and are still being asked to upgrade every time you publish, please check the following: 1. Make sure you are logged in with the email address of your Premium account. If you need to check or change your login, go to the Publishing > Pub Read more...

Here are the steps to creating a Personal Photo (the thumbnail face shot that shows on the genealogy card in Tree View in Family Tree Builder). 1. Go to the genealogy card of the person you would like to add a photo for. Click the + sign where the person silhouette appears. 2. A new scre Read more...

1. On your old computer, open your family tree project into Family Tree Builder and use File>Back up project. This will create a backup of your family tree plus all pictures and related files, that you can transfer to the new computer (preferably via a backup CD). 2. Install the latest version Read more...

Check if you have any network security or communications software running on your computer, or on the network which your computer is a part of. This may include firewalls, proxy servers and/or routers. The presence of such software or hardware may cause problems communicating with MyHeritage unless Read more...

To publish only certain branches from your main family tree: Open your tree in Family Tree Builder. Go to Tools > Publishing Settings. Highlight the tree and click Edit. Click Add. A list of the individuals in your family tree will appear. To add a person, highlight Read more...

Warning: deleting your account is permanent, and the information cannot be recovered later! If you wish to delete your account on MyHeritage, follow the instructions below: First, make sure that you are logged into MyHeritage with your own account. Then click on the 'My Profile' link that i Read more...

To change the name of your project in Family Tree Builder, you should first close the project by clicking on File > Close project. Then go to File > Manage projects, select the project you wish to rename, and click Rename. ***Please note- After changing the name of the project, the publis Read more...

If you cannot find your family tree, please check the following: 1. What email address did you register with? Are you logged in now? In order to be recognized as the Site Manager of the site and tree you created, you must log in with your registered email address and password. 2. Where is t Read more...

Family Tree Builder trees are currently not editable from your family site. Family Tree Builder trees are "Published" to a family site so they can be viewed by your family members, but all editing occurs in Family Tree Builder and not on your family site. If you would like to have a family tree y Read more...

If you edit your tree online, you should be here: How do I show a divorce in my online tree? Divorces, like marriages, births, deaths and other events are recorded as facts in the tree. In order to show a divorce between two people in the tree, add a divorce fact for the couple. Click on ED Read more...

If you build your family tree online, you should be here: How do I add more than one partner in my online tree? To add another spouse/partner to the tree, click EDIT on the person's card. Select Spouses and Add Spouse. Click YES on the message asking if you're sure you want to add a Read more...

To arrange children in the family tree by date of birth, find the family in which the order is wrong. Right click on the family box (the grey box between parents and children) and click on Children > Manage children. Then click on the little green icon in the bottom right of the window. Th Read more...

Whenever you add a photo to the family tree Family Tree Builder creates several thumbnails of that photo. It uses these thumbnails when loading the tree in order to make loading more smooth and faster. These smaller photos are necessary for the proper display of your photos in reports/charts/pers Read more...

If you edit your tree online, you should be here: How can I edit a fact in my online tree? To edit a fact in Family Tree Builder: Click the Edit button and choose "Edit details [name of person]" Click on the Facts tab. Highlight the fact you want to edit. Click on the Edit Read more...

If you edit your tree online, you should be here: How do I use the online Connect / Remove Connection feature? The Attach/Detach feature should be used anytime you want to create a relationship between two people who are already in the family tree. For example, if cousins who are already in your Read more...

If you edit your tree online, you should be here: How do I remove a connection in my online tree? If you build your tree in Family Tree Builder and you need to do one of the following things: * Fix a wrong connection between children and families or between spouses. * Move an entire branch Read more...

If you edit your tree online, you should be here: How do I remove a person from their spouse in my online tree? You can detach a person from a spouse using the ‘Detach’ feature. Please see the following FAQ post about using this feature: How do I detach a person in my Family Tree Builder tree? Read more...

If you edit your tree online, you should be here: How do I remove a child from it's family in my online tree? You can do so using the ‘Detach’ feature. You will then be able to attach the child to another existing family in your tree, using the 'Attach' feature. Please see the following FA Read more...

If you edit your tree online, you should be here: How do I add a marriage between cousins in my online family tree? You can attach a person from a spouse using the ‘Attach’ feature. For example, if you found out that cousins in your tree were married, you would use the attach feature to sho Read more...

If you edit your tree online, you should be here: How do I connect a spouse in my online tree? You can attach a person from a spouse using the ‘Attach’ feature. For example, if you found out that cousins in your tree were married, you would use the attach feature to show the marriage instead Read more...

If you edit your tree online, you should be here: How do I add a connection in my online tree? If you build your family tree in Family Tree Builder and you need to do one of the following things: * Fix a wrong connection between children and families or between spouses. * Move an entire bra Read more...

If you edit your tree online, you should be here: How can I move a complete branch to a different place in my online tree?You may find that an entire branch is in the wrong location in your family tree. For example, person A and all his descendants may be under person B, when they are really the Read more...

If you edit your family tree online, you should be here: How do I connect a child in my online tree? 1. Right click on the parent you want to attach the child to: 2. Select the Children > Attach Existing Child menu: 3. Select the child from the list of people in your tree: Read more...

If you privatized an individual in Family Tree Builder when you create a Book Report for him/her you will get a blank Book Report. To solve this: Open your project in Family Tree Builder. Search the name of the person that you are trying to make a book report for in Family Tree Builder. Read more...