If you use Family Tree Builder to build your tree, you should be here: How do I add family members to the tree in Family Tree Builder? To add family members to your online tree, use the ADD link on a person card in the tree. Select the desired relation (son, daughter, mother, father, partn Read more...

If you built your family tree in Family Tree Builder and need to get a copy of your tree from your family site, you should be here: Can I restore my Family Tree Builder tree from my family site? If you built your family tree on your family site on MyHeritage.com and would like to start using Fami Read more...

Family Tree Builder trees are currently not editable from your family site. Family Tree Builder trees are "Published" to a family site so they can be viewed by your family members, but all editing occurs in Family Tree Builder and not on your family site. If you would like to have a family tree y Read more...

If you have published your family tree online, then there will be a backup of your original family tree that you published to your family site on MyHeritage. In that case, please follow these steps to recover the file: a. Open a browser and log into your Family Site on MyHeritage.com, then go to Read more...

If you are a member of a family site, and you wish to delete your membership of that site, you will have to request that the owner of that site remove your membership. To do so, please contact the Webmaster of that family site to request that they remove your membership. You can do this by goi Read more...

One reason that could explain why you are not able to edit your tree right could stem from the difference between the types of trees that you could have online. There are three different types of trees that you can have on a family site; a Web Tree that was made online, a tree that was imported Read more...

In order to accurately calculate the price of a family site upgrade for your family site, please visit the Settings > Site Account page. Click on the UPGRADE button in the lower left hand corner of the screen. Follow the steps as if you were going to upgrade by choosing your preferred plan Read more...

The privacy settings allow you to control access to your family site. First, it is important to understand what kind of audience may visit your family site. There are three possible types of users for any family site. The first is the webmaster/creator, which is the person who created the fami Read more...

If you build your family tree in Family Tree Builder, you should be here: How do I replace a photo that appears in a person’s card in the tree in Family Tree Builder? In order to change the Personal Photo of a person in your online tree follow the steps below: 1. Double click on the person to Read more...

You can maintain 3 types of family trees in your Family Site: 1. An Online Tree: This tree is edited and viewed online, in your Family Site. You can choose to let your Site Members edit the tree as well. The information in this tree can be backed up on your computer by exporting a GEDCOM Read more...

If you are an existing member of MyHeritage.com and already have a family site and family tree, then follow the steps below to upload your GEDCOM file. 1. Log in and go to your family site. 2. Click on the Family Tree tab. 3. Click on Import GEDCOM. 4. Browse your computer for the GEDCOM Read more...

At MyHeritage.com and in Family Tree Builder we support 34 languages. What languages does MyHeritage support? Family sites can be viewed in any of these 34 languages regardless of the language the Site Manager created the site in. This is especially beneficial for people who have relatives aro Read more...

Family sites at MyHeritage.com are automatically protected with privacy settings that prevent guests from viewing sensitive information about living family members in the family tree, such as first names and email addresses. In the event that the default privacy settings are not strict enough for Read more...

The first thing that is important to know is that there is a difference between a family tree created in Family Tree Builder and a family tree created directly online. For FTB trees, all changes should be made in FTB and then republished. For online trees, all changes can be made directly fro Read more...

There are two main reasons 'unknown' individuals may appear in your tree online after you publish it from Family Tree Builder. Privatized individual in Family Tree Builder Open your project in Family Tree Builder. Search the name of the person that appears as 'unknown' on your family site. Read more...

If you have a family tree on your family site at MyHeritage.com you can export a GEDCOM file of the tree by clicking on Family Tree > Manage Trees. Read more...

At MyHeritage.com and in Family Tree Builder we support 34 languages. What languages does MyHeritage support? Family sites can be viewed in any of these 34 languages regardless of the language the Site Manager created the site in. This is especially beneficial for people who have relatives aro Read more...

If you would like to invite members to your family site, simply click on the Invite More Family link from the Home Page of your family site. This option is also available under the Site Members link on your site. There you will see a list of people in your family tree that have not yet been inv Read more...

If you build your tree in Family Tree Builder, you should be here: How do I show one person in two locations in Family Tree Builder? The Connect / Remove Connections feature should be used anytime you want to create a relationship between two people who are already in the family tree. For example Read more...

If you enter notes for a person in your Family Tree Builder tree and then publish to your family site, the notes will be viewable on the Genealogy Page for that person. You can reach an individual's Genealogy Page by clicking on Family Tree > People and searching for the person and then clicki Read more...

If you would like to delete a photo from a photo album, simply click on the little tool icon in the lower right hand corner of the photo. PHOTO: Put caption here One important note: if you used the copy function in the past to move a photo from one album to a different album, the delete optio Read more...

If you build your family tree in Family Tree Builder, read the following article: How do I delete a person in Family Tree Builder? To delete a person in a family tree created directly on MyHeritage.com click on the person card and then Delete this Person. Read more...

In order to make your photo album completely private, please take the following steps: Go to the Photos & Videos page. Click on the album you want to make private. Next, click More actions, and choose 'Change album details'. Uncheck the 'Make album public' check box. Read more...

If you are the Site Manager of a family site, and you want to associate yourself: Log in to your Family Site. Click on My Profile (located in the top right corner of the screen). Click on 'Associate with family tree' Click on 'Remove association'. PHOTO: Remove Association Ent Read more...

If you build your family tree in Family Tree Builder, you should be here: How do I add adopted or step children in Family Tree Builder? Currently, the only way to show an adoption in your online tree is to add a FACT to the child and parents designating the adoption. Read more...

If you click on the Family Tree page and you get the text message "Loading Family Tree..." but nothing happens, you need to download and install Macromedia Flash player. Computers with Flash installed will show a green tree icon with a grey arrow revolving around it. To download Flash player Read more...

It is currently not possible to pay for your upgrade to Premium or Premium Plus in monthly payments. We're working on a new payment system that will allow installment payments and will be available very soon. If paying the full sum up front is difficult for you, have you considered asking fami Read more...

The All-in-one chart feature on your Family Site in the Family Tree > Print charts section generates a chart of everyone in your family tree that you can save as a PDF file. If you have a large family tree and you print a one-page chart on an A4 sheet of paper, the names will come out very sma Read more...

If you build your tree in Family Tree Builder, you should be here: I put someone in the wrong place on my Family Tree Builder tree. What should I do? If you want to do one of the following things: * Move a person or a branch in your tree from one place to the other. * Display a marriage b Read more...

In order to remove a member from your family site: Please log into your account, and go into your family site. Go into home > Site Members. Here you will see a list of all your site members. For the person that you wish to remove, click on the 'More' link next to that member. You will Read more...

If you don't have a family tree or family site at MyHeritage.com, follow the steps below to upload a GEDCOM file and create a family site where you can start building your family tree online. From the MyHeritage.com home page, click on the "Got a GEDCOM?" link. Enter your gender, first and Read more...

Family Pages - the premier platform for family and community Websites is based on subscriptions. Basic plans are free. Premium plans require a subscription, billed annually. You can choose the plan that best fits your needs and upgrade at any time. Family Tree Builder - our genealogy software for Read more...

Each Family Site at MyHeritage has a storage limit that varies for the different account levels: - For Basic users, the storage limit is 250 MB. - For Premium users, the storage limit is 500 MB. - PremiumPlus users have unlimited storage. There are several ways to help you save storage room on Read more...

We currently support a total of 37 languages on MyHeritage.com and in Family Tree Builder. This means we now cover more than 85% of the languages spoken on the web! Available languages are: English, Hebrew, French, German, Italian, Spanish, Portuguese, Russian, Turkish, Portuguese - Brazil, Norwe Read more...

You most probably have already received a calendar alert for upcoming events in your family if you have a family site or are a member of a family site. Calendar alert emails are nice HTML emails with photos that are designed to help you remember birthdays and anniversaries for people in your family Read more...

If you are receiving the Family Site Newsletter, or event notification emails in a foreign language, please take the following steps to fix the situation: 1. Log into your Family Site. 2. Click on the My Profile link in the upper right hand corner of the screen. 3. Click on 'Edit My Pro Read more...

Photo references are now transferred with GEDCOM imports and exports to and from your family site! Importing a GEDCOM file to your family site will include any photos in the file. Exporting a GEDCOM file from your family site with photos is a feature available to only Premium and Premium Plus Read more...

If you have an individual in your tree that is tagged in more than one photo and you want to change his personal photo in the tree to one of the other photos in which he is tagged, take the following steps: 1. Go to the Photos & Videos page 2. Go to the Tag people page. 3. Click on the Show Read more...

Members of a family site have full editing privileges for that particular site. If you do not wish your members to edit your tree, then you can publish your tree from Family Tree Builder instead of creating it on your family site. This will prevent anyone (including yourself) from editing your t Read more...

MyHeritage, together with many other web sites, uses Google Maps as a provider of mapping services for our software. The Google Maps web site (maps.google.com) shows data that is different than the data that Google provides for other software and websites that use their service. Notably, there are Read more...

Often, it can be useful to send one email to all the members in a family site you are Site Manager or member of. If there is a surprise party or important event you would like to remind them about. Or if you are missing a piece of information in your tree and want to ask your site members to help yo Read more...

We currently don't have the option to privatize single individuals for trees that were created online, or for GEDCOM trees. You can privatize a single individual in a tree that you published from Family Tree Builder to your family site. To do so, please go back into your project in Family Tree Read more...

If you are a member of the basic site (a non-paying member), then your total limit of people that you enter is 250 people, and your total limit of storage space is 250 MB. This includes all family trees that you have on the site, whether you made them on the site or in Family Tree Builder and publis Read more...

To change the way that last names are displayed on your family site, please log into your account on MyHeritage.com, and go into Settings > Genealogy. Under the 'Formats' tab, you will see the list of choices for displaying last names, as shown below: Choose one, and make sure to save y Read more...

To Publish your family tree from Family Tree Builder to your family site, click the Publish button on the toolbar. If you have not already done so, FTB will remind you to Save the changes. Please remember that you must have the Internet active when you want to publish the file. If you are pub Read more...

To change the name of your family site, go into Settings on your homepage. Click on General, and one of your first options will be 'title of the site', that you can choose to edit. Make sure to save your new settings. Read more...

To Invite members to your family site from Family Tree Builder, go into Publishing > My Sites. There you will be given a list of your family sites. Choose which one to invite members to, and click on 'invite members'. You can then add names and email addresses of those you wish to invite. Read more...

You can pay for a family site upgrade or for Family Tree Builder with a credit card, a PayPal account, check or wire transfer. You can find this option under Settings > Site Account. Payments can be made in USD, EUR or GBP. If you need to find out how much it will cost in your local currenc Read more...

If you build your tree in Family Tree Builder, you should be here: How do I print my entire family tree on one page in Family Tree Builder? If you would like to print a chart of the entire family tree, use the All-in-one chart. Log into your family site and click on Family Tree > Charts &am Read more...

The 'Recent Photos' album is a new photo album that we have added to the photos section. It collects either the last 100 photos added, or whatever photos have been added in the past few months and puts them all in one album, to give you easy access to all your latest photos! Guests will not se Read more...

If you would like to change your profile photo, click on the My Profile link in the upper right hand corner of the screen to enter your profile. Here you can change your profile photo. Read more...

If you use Family Tree Builder to build your family tree, you should be here: How do I edit someone's details in Family Tree Builder? To edit a person's details in your online family tree, click on the EDIT link on that person's genealogy card or from the Person view on the left hand side of the Read more...

Yes! You can now manually add events to your calendar on your family site. To do so, choose a date from the calendar on the right of your homepage, and then click on 'Post an event': The following window will pop up, giving you the chance to add details to the event. Read more...

When choosing an address for a new family site on MyHeritage, please make sure to choose a unique site address. It is best to choose something with a combination of letters and numbers. Please make sure to fill out all required fields on the page, and continue to create your new site! Read more...

To correct incorrectly tagged people in your photos on your family site, go into your family site into Photos. Then go into Tag people. Here you will be able to go into the Already Tagged tab, and you can edit the tags on people in certain pictures. Read more...

To tag people in your already uploaded photos on your family site, go into your family site into Photos. Then go into Tag people. Here you will see that your photos were scanned for faces, and whatever faces were detected in your pictures, are grouped together for each individual person detect Read more...

Face Cloud is a fun application innovated by MyHeritage that provides a fascinating new way to view the people most important in your life. Once you have tagged photos you can start enjoying the Face Cloud, which is available on every family website. It takes all your tagged photos and shows you the Read more...

Here are some tips to help you get the best possible Face Recognition results: 1. Use a large, good quality photo. Good photos are typically larger than 100KB. But if your Internet connection is not very fast, avoid huge photos that are several megabytes large. 2. Photos from webcams and mobil Read more...

As a paying user, you can print charts for free only from upgraded family sites. This is because when you purchase an upgrade at MyHeritage, it is for a specific family site. The upgrade will provide you with benefits, such as printing your charts for free, that can be enjoyed by all the memb Read more...

Here at MyHeritage, we do not disclose the email addresses of members. If you are trying to get in contact with another member, you can reach them through their family site. You can go onto their family site, and contact the Webmaster of that site. You can do this by going to the bottom of the lo Read more...

Once you invite someone to be a member of your family site, a profile is made for them. To fix any incorrect information in their profiles, the members themselves need to log into their accounts, and go to their profiles on MyHeritage and edit them. Read more...

The photo formats that are supported for upload on family sites are as follows: .jpg, .jpeg, .jpe, .gif, .png, .bmp, .psd, .tif, and .tiff. Read more...

Click on Photos > Export Tags. You can then choose how to export your tags, and which online photo sharing website to export them to. Read more...

You can change the cover photo of an album online by: Click on Photos > Find and click on an album. Then click Edit Details, and click on the Contents tab. Once you do that, you will see a list of pictures that are in that album. The top picture will be your cover picture for the album. To Read more...

To search for a family site on MyHeritage.com, please go onto myheritage.com and into Community > Family Sites. There you can search for sites by the name of a family site. Read more...

If a person appears in more than one place in an all-in-one chart, a number will appear in his box in the chart. This is just so that you will know that this person can also be found in another place in your chart. Read more...

To change the main person in a family tree online, go into your family site, and click on Settings > Home Page. Under the 'other' tab, at the bottom of the page, you will have the option of changing the root individual of the family tree. Please make sure to save your settings. Read more...

We now have a much easier way to invite family members to your family site! You can invite members from email addresses in your online accounts or in outlook. This new system encompasses many new email providers, that we didn't previously import. Please take a look at our new invite page by Read more...

You can now upload videos and documents to your family site! You can upload them under the Photo section, in 'Add Photos and Videos'. The supported video file formats are: flv, mov, mpg, mpeg, avi, mpe, mp4 , divx, qt, m1. The supported document file formats are:doc, docx, pdf, ps, pps, ppt Read more...

The reason the grey "unknown" shows up when you try to delete someone has to do with the way family trees are built and how the family tree program at MyHeritage works. In standard family tree logic there must always be a man-woman pair whenever a child exists in the tree. In order to comply w Read more...

If you are not receiving calendar alerts, the reason could be that you are not associated to an individual in your family tree. Please associate yourself with your family tree so that we can understand the relationships between you and other individuals in your tree. You can read about how to Read more...

To designate a partnership when adding new people to the tree: 1. Add the one of the partners. 2. Add the second partner. 3. Choose 'Partners' in the 'Status' field. 4. Click Add. To designate a partnership between existing people in the tree: How do I connect a spouse in my online Read more...

If you find a Family Site that you are interested in becoming a member of, you will need to request membership. You can do so by clicking on the 'request membership' link, while visiting that site. If the site that you are visiting, and wish to become a member of, is a closed site, then yo Read more...

We are sorry, but unfortunately, at this point in time, there is no way to choose to have your photo voted on in the celebrity look-alike section. Read more...

If your online photo album is very large, and you try to download it, you may get the message that your album is too large to download. In this case, what you can do is to split the large album into smaller photo albums. Since everyone's photos are different size, there is no rule for how many Read more...

In order to have members of your site receive calendar alerts for events in your trees, describing their relationship with other members, you should associate them to people in your family tree. In order to associate a member of your site to someone in your tree: What you should do, is go into Read more...

If you see private for living members in your family tree, you are viewing the site the way a guest would. In order to correct this, log out and then log back in. It should take care of the problem. Read more...

Click on Settings > General to change the site title, subtitle, description and site address. Read more...

If you do not remember the address of your own family site and are looking for it, or if you are looking for someone else's site, then you can perform a family site search. To do so, please go onto Myheritage.com and go into Community. Press on the Family Sites tab, and you can search by the name Read more...

When you add people to the tree, their relationship to you is automatically calculated. This great feature allows you to see your relationship to your site members from the "What's New" section on the Home Page of your site. Just roll your mouse over any name to see your relationship to them. Read more...

In order to add a Personal Photo (that little photo that appears for a person in the tree), click on the blue + sign on the silhouette or use the ADD link on the person's genealogy card. Browse your computer to find the photo. Click Save and that's it. Trees with Personal Photos look great Read more...

To change the order of photos in an online photo album, go into photos and videos > albums, and go into a specific album. You can then drag and drop photo from one place in the album to another. The top picture will be your cover picture for the album. Please note that you cannot change the Read more...

There are several places throughout your Family Site, where you can click on 'Show in tree', and then see the relevant person in the Family Tree page. However, this function does not work if you are viewing your tree in Classic mode (ancestor tree). You can change between modes in the Family T Read more...

In order to change the photo on your welcome message, click on the Edit this Text link in the Welcome Message window or go to Settings > Home Page. Scroll to the bottom of the screen to find the welcome message photo option. Read more...

If you would like to change your family site photo which appears in the upper right hand corner just above the "___ says" field, simply click on the replace photo option. Browse your computer for the photo you would like to add, select it and click Upload. Read more...

Warning: deleting your account is permanent, and the information cannot be recovered later! If you wish to delete your account on MyHeritage, follow the instructions below: First, make sure that you are logged into MyHeritage with your own account. Then click on the 'My Profile' link that i Read more...

Warning: deleting your family site will lead to an unrecoverable loss of your data! Deleting an online site will destroy all the content in it, including family trees and photos. It will not delete data that is on your computer, such as Family Tree Builder projects. If you wish to delete your Read more...

If you cannot find your family tree, please check the following: 1. What email address did you register with? Are you logged in now? In order to be recognized as the Site Manager of the site and tree you created, you must log in with your registered email address and password. 2. Where is t Read more...

If you use Family Tree Builder to build your tree, you should be here: How do I use the Attach / Detach feature in Family Tree Builder? If you build your family tree directly from your family site at MyHeritage.com And you need to do one of the following things: * Fix any wrong connecti Read more...

Accounts at MyHeritage.com are created using a person's email address as the unique log in for that account. Two different accounts cannot share the same log in. It is necessary to invite each member with a different email address. We know that many couples share the same email address. W Read more...

Family Tree Builder trees are currently not editable from your family site. Family Tree Builder trees are "Published" to a family site so they can be viewed by your family members, but all editing occurs in Family Tree Builder and not on your family site. If you would like to have a family tree y Read more...

If you edit your family tree in Family Tree Builder, you should be here: How do I show a divorce in my Family Tree Builder tree? Divorces, like marriages, births, deaths and other events are recorded as facts in the tree. In order to show a divorce between two people in the tree, add a divorce Read more...

If you build your tree in Family Tree Builder, you should be here: How do I add more than one partner in my Family Tree Builder tree? To add another spouse/partner to someone in the tree, click ADD on the person's card. Click Add another Partner. Add the partner's details and click Read more...

If you were looking to delete a family tree in Family Tree Builder, you should be here: How do I delete a tree in Family Tree Builder? Log in and enter your family site. Click on the Family Tree page and then Manage Trees. Click MORE and select Delete. If you would just like to unsubsc Read more...

It is possible to "promote" a member of your family site to Site Manager status if you would like help in managing the site.In order to do so:The user must first be a member of your site!You must be logged in as the Site Manager of your site!Go to the Site Members page and click on the person's name Read more...

If one of the individuals in your tree has been entered in two places by mistake, you can merge the duplicated cards using the Connect \ Remove Connection feature. You can read about this feature here: How do I use the online Connect \ Remove Connection feature? These are the steps you need to Read more...

If you build your family tree online, the default option is the tree (and other content) can be edited by the Site Manager as well as all site members. If you use our family tree software to build your tree the default option is the tree cannot be edited online, but content can still be added to Read more...

To stop receiving newsletter emails from your family site: Login to your family site and go to the 'Settings' tab, to 'MyPreferences'. Under 'Newsletter settings', you will see the option to stop receiving newsletters from your family site. To stop receiving calendar alerts from your family Read more...

If someone requested membership to your family site and you would like to accept the request: 1. Log in to your family site. 2. Click on Site Members. 3. Find the membership request you want to accept and click "Review Request". 4. Click "Reject" or "Approve" accordingly. Read more...

If you've invited a Site Member with the wrong email address by mistake and this Member has never visited the Family Site, here is what you should do to re-invite him/her: Go to your family site and click on: Home > Site Members Go to the person you want to reinvite and click on More > R Read more...

If you build your tree in Family Tree Builder, you should be here: How do I detach a person in my Family Tree Builder tree? If you edit your tree online at MyHeritage.com And you need to do one of the following things: * Fix a wrong connection between children and families or between spou Read more...

If you use Family Tree Builder, you should be here: How do I show a marriage between cousins in my Family Tree Builder tree? It is now possible to add a marriage between two cousins who already exist in your tree, without adding any new individual. You can do so using the 'Connect to exist Read more...

If you use Family Tree Builder, you should be here: How do I detach a spouse in my Family Tree Builder tree? It is now possible to detach a person from their spouse in your online Family Tree. You can do so using the ‘Remove Connection’ feature. Please see the following FAQ post about using Read more...

Yes, you can do so using the Connect / Remove Connection feature. You can read more about this feature here: How do I use the online Connect / Remove Connection feature? Read more...

If you build your tree in Family Tree Builder, you should be here: How do I edit a fact in Family Tree Builder? To edit a fact in your online tree: Click on the title of the fact in the left information panel. Edit the fact in the edit window. Click OK to save. Read more...

If you use Family Tree Builder, you should be here: How do I detach a child from it's family in Family Tree Builder? It is now possible to remove a child from its family in your online family tree. You can do so using the ‘Remove Connection’ feature. You will then be able to attach the chi Read more...

If you edit your tree in Family Tree Builder, you should be here: How can I move a complete branch to a different place in my Family Tree Builder tree?You may find that an entire branch is in the wrong location in your family tree. for example, person A and all his descendants may be under person Read more...

If you use Family Tree Builder, you should be here: How do I attach a spouse in my Family Tree Builder tree? It is now possible to connect people who already exist in your tree as spouses, without adding any new individual. You can do so using the ‘Connect to existing person’ feature. Ple Read more...

If you use Family Tree Builder to build your tree, you should be here: How do I attach people in my Family Tree Builder tree? If you build your family tree directly from your family site at MyHeritage.com And you need to do one of the following things: * Fix any wrong connection between chi Read more...

If you build your tree in Family Tree Builder, you should be here: How do I attach a child in Family Tree Builder? You will need to use the Connect \ Remove Connection feature. 1. Click on the '+' icon on the relevant card: 2. Choose to Connect to existing person: A side Read more...

It is possible to split your family tree into two or more branches using our family tree software, Family Tree Builder. Firstly, if you don’t already have it, please download Family Tree Builder for free here. Then open a browser and log into your Family Site on MyHeritage.com. Go to the Famil Read more...

In order to remove the Family Toolbar, right-click on an empty space in the browser's menu bar (where it says File, Edit, etc.). In the menu that opens, click on Family Toolbar to deselect and it will disappear. In order to change the browser home page, go to Tools > Options / Internet Options Read more...