If you use Family Tree Builder to build your tree, please read the following article: How do I add family members to the tree in Family Tree Builder? To add family members to your online tree, use the 'Add' link on a person card in the tree. Select the desired relation (son, daughter, moth Read more...

Family Tree Builder trees are currently not editable from your family site. Family Tree Builder trees are Published to a family site so they can be viewed by your family members, but all editing occurs in Family Tree Builder and not on your family site. If you would like to have a family tree you Read more...

When you publish your family tree to your online family site, in addition to sharing the tree with your family members, you also create an online backup that can be restored anytime. Because of that, we strongly recommend to publish an updated version of your family tree on a regular basis. In ca Read more...

One reason that could explain why you are not able to edit your tree right could stem from the difference between the types of trees that you could have online. There are three different types of trees that you can have on a family site; a Web Tree that was made online, a tree that was imported Read more...

The privacy settings allow you to control access to your family site. First, it is important to understand what kind of audience may visit your family site. There are three possible types of users for any family site. The first is the Site Manager/creator, this is the person who created the fa Read more...

If you are a member of a family site, and you wish to delete your membership of that site, please log into your online account and go to "My sites" in the upper right corner of the page. On the right of each site name (of sites that you are a member of) you will see a small X. By clicking on this Read more...

Family sites at MyHeritage.com are automatically protected with privacy settings that prevent guests from viewing sensitive information about living family members in the family tree, such as first names and email addresses. In the event that the default privacy settings are not strict enough for Read more...

In order to accurately calculate the price of a family site upgrade for your family site, please visit the Settings > Site Account page. Click on the UPGRADE button in the lower right hand corner of the screen. Follow the steps as if you were going to upgrade by choosing your preferred plan Read more...

If you build your family tree in Family Tree Builder, please read the following article: How do I replace a photo that appears in a person’s card in the tree in Family Tree Builder? In order to change the Personal Photo of a person in your online tree follow the steps below: 1. Click on the pe Read more...

If you are an existing member of MyHeritage.com and already have a family site and family tree, then follow the steps below to upload your GEDCOM file. 1. Log in and go to your family site. 2. Click on the Family Tree tab. 3. Click on Import GEDCOM. 4. Browse your computer for the GEDCOM Read more...

There are two main reasons 'unknown' individuals may appear in your tree online after you publish it from Family Tree Builder. Privatized individual in Family Tree Builder Open your project in Family Tree Builder. Search the name of the person that appears as 'unknown' on your family site. Read more...

If you have a family tree on your family site at MyHeritage.com you can export a GEDCOM file of the tree by logging into the site > clicking on Family Tree tab > Manage Trees > Export to GEDCOM. Read more...

If you build your family tree in Family Tree Builder, please read the following article: How do I delete a person in Family Tree Builder? To delete a person in a family tree created directly on MyHeritage.com click on the person card and then Delete this Person. Please note that a scenario Read more...

If you would like to invite members to your family site, simply click on the Invite More Family link from the Home Page of your family site. This option is also available under the Site Members link on your site. There you will see a list of people in your family tree that have not yet been inv Read more...

The first thing that is important to know is that there is a difference between a family tree created in Family Tree Builder and a family tree created directly online. For FTB trees, all changes should be made in FTB and then republished to your family site. For online trees, all changes can Read more...

If you would like to delete a photo from a photo album, simply click on the little tool icon in the lower right hand corner of the photo. One important note: if you used the copy function in the past to move a photo from one album to a different album, the delete option will delete the photo Read more...

You can maintain 3 types of family trees that you can have on your Family Site: 1. An Online Tree: This tree is started directly on your family site. It can be edited and viewed online, in your Family Site. You can choose to let your Site Members edit the tree as well. The information in this Read more...

At MyHeritage.com and in Family Tree Builder we support 38 languages. What languages does MyHeritage support? Family sites can be viewed in any of these 38 languages regardless of the language the Site Manager created the site in. This is especially beneficial for people who have relatives aro Read more...

If you build your family tree in Family Tree Builder, please read the following article: How do I add adopted or step children in Family Tree Builder? To show an adoption in your online tree: 1. Click the View Profile button. 2. Click "Edit Profile". 3. Click on the My Family section. Read more...

In order to make your photo album completely private, please take the following steps: 1. Click on Photos & Videos > Find. 2. Click on the album you want to make private. 3. Click the Edit Details button. 4. In section 3 of the edit details screen, remove the check from the box la Read more...

Family Pages - the premier platform for family and community Websites is based on subscriptions. Basic plans are free. Premium plans require a subscription, billed annually. You can choose the plan that best fits your needs and upgrade at any time. Family Tree Builder - our genealogy software for Read more...

If you are the Site Manager of a family site, and you want to associate yourself: Log in to your Family Site. Click on Site Members. Click on MORE next to your name and select "Fix Relationship". Start typing your name in the empty field that appears next to your name. Click Apply. Read more...

If you don't have a family tree or family site at MyHeritage.com, follow the steps below to upload a GEDCOM file and create a family site where you can start building your family tree online. From the MyHeritage.com home page, click on the "Import tree (GEDCOM)" link. Enter your gender, fi Read more...

If you build your tree in Family Tree Builder, please read the following article: How do I show one person in two locations in Family Tree Builder? The Connect / Remove Connections feature should be used anytime you want to create a relationship between two people who are already in the family tr Read more...

A GEDCOM file is a text file, that doesn't include the actual photos but it may contain the links to the photos original location on your computer or family site. Importing and exporting GEDCOM files from your family site on MyHeritage.com: Exporting GEDCOM files from your family site on MyHer Read more...

At MyHeritage.com and in Family Tree Builder we support 38 languages. What languages does MyHeritage support? Family sites can be viewed in any of these 38 languages regardless of the language the Site Manager created the site in. This is especially beneficial for people who have relatives aro Read more...

In order to remove a member from your family site: Please log into your account, and go into your family site. Go into home > Site Members. Here you will see a list of all your site members. For the person that you wish to remove, click on the 'More' link next to that member. You will Read more...

We currently support a total of 38 languages on MyHeritage.com and in Family Tree Builder. This means we now cover more than 85% of the languages spoken on the web! Available languages are: English, Hebrew, French, German, Italian, Spanish, Catalan, Portuguese, Russian, Turkish, Portuguese - Braz Read more...

If you build your tree in Family Tree Builder, please read the following article: I put someone in the wrong place on my Family Tree Builder tree. What should I do? If you want to do one of the following things: * Move a person or a branch in your tree from one place to the other. * Displ Read more...

Notes appear in the Biography section on a person's Profile page. You can reach the profile page of a person by clicking on Family Tree > People and searching for a name. Then click on "More" and "Profile page". Read more...

If you build your tree in Family Tree Builder, please read the following article: How do I print my entire family tree on one page in Family Tree Builder? If you would like to print a chart of the entire family tree, use the All-in-one chart. Log into your family site and click on Family Tree Read more...

Each Family Site at MyHeritage has a storage limit that varies for the different account levels: - For Basic users, the storage limit is 250 MB. - For Premium users, the storage limit is 500 MB. - PremiumPlus users have unlimited storage. There are several ways to help you save storage room on Read more...

If you click on the Family Tree page and you get the text message "Loading Family Tree..." but nothing happens, you need to download and install Macromedia Flash player. Computers with Flash installed will show a tree icon with a revolving green arrow. To download Flash player, go to get.adobe Read more...

Members of a family site have full editing privileges for that particular site. To restrict your members so that they cannot edit the family tree, please go to Settings > Privacy > and under the Members tab, you will see the option to do so. Save your settings. Please note, if the tree w Read more...

We currently don't have the option to privatize single individuals for trees that were created online, or for GEDCOM trees. You can privatize a single individual in a tree that you published from Family Tree Builder to your family site. To do so, please go back into your project in Family Tree Read more...

The All-in-one chart feature on your Family Site in the Family Tree > Print charts section generates a chart of everyone in your family tree that you can save as a PDF file. If you have a large family tree and you print a one-page chart on an A4 sheet of paper, the names will come out very sma Read more...

To Publish your family tree from Family Tree Builder to your family site, click the Publish button on the toolbar. If you have not already done so, FTB will remind you to Save the changes. Please remember that you must have the Internet active when you want to publish the file. If you are pub Read more...

To stop receiving newsletter emails from your family site: Login to your family site and go to the 'Settings' tab, to 'MyPreferences'. Under 'Newsletter settings', you will see the option to stop receiving newsletters from your family site. To stop receiving calendar alerts from your family site Read more...

If you are a member of a basic site (a non-paying member), the limit of people that can be entered in the tree is 250 and the limit of storage space is 250 MB. This includes all family trees on the site, whether they were created online or in Family Tree Builder and published to the site afterward. Read more...

It is currently not possible to pay for your upgrade to Premium or Premium Plus in monthly payments. Please contact us at support@myheritage.com to hear more about the options that are currently available. Read more...

To Invite members to your family site from Family Tree Builder, go into Publishing > My Sites. There you will be given a list of your family sites. Choose which one to invite members to, and click on 'invite members'. You can then add names and email addresses of those you wish to invite. Read more...

You most probably have already received a calendar alert for upcoming events in your family if you have a family site or are a member of a family site. Calendar alert emails are nice HTML emails with photos that are designed to help you remember birthdays and anniversaries for people in your family Read more...

Did you know there is a difference between your MyHeritage.com member profile and your family site profile? Your MyHeritage.com member profile contains all the account details about you as a member of MyHeritage.com. Information such as your email address and password, your physical address, all Read more...

To change the name (title) of your family site, go into Settings on your homepage. Click on General, and one of your first options will be 'Title', there you can edit the site's name. Make sure to save your new settings. Read more...

If you have an individual in your tree that is tagged in more than one photo and you want to change his personal photo in the tree to one of the other photos in which he is tagged, take the following steps: 1. Go to the Photos & Videos page 2. Go to the Tag people page. 3. Click on the Show Read more...

You can pay for a family site upgrade or for Family Tree Builder with a credit card, a PayPal account, check or wire transfer. You can find this option under Settings > Site Account, within your family site. Payments can be made in USD, EUR or GBP. If you need to find out how much it will c Read more...

If you use Family Tree Builder to build your family tree, please read the following article: How do I edit someone's details in Family Tree Builder? To edit a person's details in your online family tree, click on the EDIT link on that person's genealogy card or from the Person view on the left ha Read more...

If you would like to change your MyHeritage.com member profile photo, click on the My Profile link in the upper right hand corner of the screen to enter your profile. See the difference between your MyHeritage.com member profile and your family site profile here How Do I Edit My Profile?< Read more...

If you are receiving the Family Site Newsletter, or event notification emails in a foreign language, please take the following steps to fix the situation: 1. Log into your Family Site. 2. Click on the My Profile link in the upper right hand corner of the screen. 3. Click on 'Edit Account'. Read more...

If you use Family Tree Builder to build your tree, please read the following article: How do I use the Attach / Detach feature in Family Tree Builder? If you build your family tree directly from your family site at MyHeritage.com And you need to do one of the following things: * Fix any wro Read more...

To change the way that last names are displayed on your family site, please log into your account on MyHeritage.com, and go into Settings > Genealogy. There you will see the list of choices for displaying last names, as shown below: Choose one, and make sure to save your settings. Read more...

Often, it can be useful to send one email to all the members in a family site you are Site Manager or member of. If there is a surprise party or important event you would like to remind them about. Or if you are missing a piece of information in your tree and want to ask your site members to help Read more...

To tag people in your already uploaded photos on your family site, log into your family site and click on the Photos & Videos tab. Click on Tag people. Here you will see that your photos were scanned for faces, and whatever faces were detected in your pictures, are grouped together for eac Read more...

To correct incorrectly tagged people in your photos on your family site, log into your family site and click on the Photos & Videos tab. Click on Tag People. On the right hand side of this screen in the Recently tagged section click the "Show all" link. Find the person in the li Read more...

MyHeritage.com, together with many other web sites, uses Google Maps as a provider of mapping services for our software. The Google Maps web site (maps.google.com) shows data that is different than the data that Google provides for other software and websites that use their service. Notably, there Read more...

The photo formats that are supported for upload on family sites are as follows: .jpg, .jpeg, .jpe, .gif, .png, .bmp, .psd, .tif, and .tiff. Read more...

Family Tree Builder trees are currently not editable on your family site. Family Tree Builder trees are published to a family site so they can be viewed by your family members, but all editing occurs in Family Tree Builder and not on your family site. If you would like to have a family tree you c Read more...

In order to contact someone from another family site regarding a Smart Match™, use the Contact Site Manager link. You can find this link at the top of a particular Smart Match™ when you are looking at a specific match. Please note that this is a Premium feature. Read more...

Here at MyHeritage, we do not disclose the email addresses of members. If you are trying to get in contact with another member, you should reach them through their family site. Family sites can be searched by name in the Community center. Read more...

When choosing an address for a new family site on MyHeritage, please make sure to choose a unique site address. It is best to choose something with a combination of letters and numbers. Please make sure to fill out all required fields on the page, and continue to create your new site! Read more...

Face Cloud is a fun application innovated by MyHeritage that provides a fascinating new way to view the people most important in your life. Once you have tagged photos you can start enjoying the Face Cloud, which is available on every family website. It takes all your tagged photos and shows you the Read more...

Here are some tips to help you get the best possible Face Recognition results: 1. Use a large, good quality photo. Good photos are typically larger than 100KB. But if your Internet connection is not very fast, avoid huge photos that are several megabytes large. 2. Photos from webcams and mobil Read more...

To designate a partnership when adding new people to the tree: 1. Add the one of the partners. 2. Add the second partner. 3. Choose 'Partners' in the 'Status' field. 4. Click Add. To designate a partnership between existing people in the tree: How do I connect a spouse in my online Read more...

If you cannot find your family tree, please check the following: 1. What email address did you register with? Are you logged in now? In order to be recognized as the Site Manager of the site and tree you created, you must log in with your registered email address and password. 2. Where is t Read more...

It is possible to split your family tree into two or more branches using our family tree software, Family Tree Builder. First, if you don’t already have it, please download Family Tree Builder for free here. Then open a browser and log into your Family Site on MyHeritage.com. Go to the Family Read more...

The 'Recent Photos' album is the first photo album that you will see in the photos section on your site. It collects either the last 100 photos added, or whatever photos have been added in the past few months and puts them all in one album, to give you easy access to all your latest photos! Gu Read more...

The cover photo of an online album is determined by the first photo in the album. This means that you can change the cover photo, simply by dragging the the photo you would like to have as the cover photo to replace the first photo, which is at the top left corner of the photos in the album. Ple Read more...

You can now upload videos and documents to your family site! You can upload them under the Photo section, in 'Add Photos and Videos'. The supported video file formats are: flv, mov, mpg, mpeg, avi, mpe, mp4 , divx, qt, m1. The supported document file formats are:doc, docx, pdf, ps, pps, ppt Read more...

To edit the details of an invited member go to 'Home' > 'Site members' and click the person's name to see the profile page. On the left you will have the links to edit his details and profile. Notice that in order to change the details of an invited member the following conditions should ex Read more...

We now have a much easier way to invite family members to your family site! You can invite members from email addresses in your online accounts or in outlook. This new system encompasses many new email providers, that we didn't previously import. Please take a look at our new invite page by Read more...

Accounts at MyHeritage.com are created using a person's email address as the unique log in for that account. Two different accounts cannot share the same log in. It is necessary to invite each member with a different email address. We know that many couples share the same email address. W Read more...

By default, your family tree will open focused on the individual associated with the current user (registered member) that is logged in and viewing the tree. In order to associate your user or your site members' users to their individual in the tree, please see this FAQ post: How do I associate m Read more...

If a person appears in more than one place in an All-In-One chart, a number will appear in his box in the chart. This is just so that you will know that this person can also be found in another place in your chart. Read more...

If you find a Family Site that you are interested in becoming a member of, you will need to request membership. You can do so by clicking on the 'request membership' link, while visiting that site. If the site that you wish to become a member of, is a private site, then it will be closed a Read more...

Yes! You can now manually add events to your calendar on your family site. To do so, choose a date from the calendar on the right of your homepage, and then click on 'Post an event': The following window will pop up, giving you the chance to add details to the event. Read more...

If one of the individuals in your tree has been entered in two places by mistake, you can merge the duplicated cards using the Connect \ Remove Connection feature. You can read about this feature here: How do I use the online Connect \ Remove Connection feature? These are the steps you need to Read more...

It is possible to "promote" a member of your family site to Site Manager status if you would like help in managing the site. In order to do so, first log into your site, go to 'Home' > 'Site Members' and click on that person's name to view their profile. In case that you can't find their na Read more...

We are sorry, but unfortunately, at this point in time, there is no way to choose to have your photo voted on in the celebrity look-alike section. Read more...

To search for a family site on MyHeritage.com, please go onto myheritage.com and into Community > Family Sites. There you can search for sites by the name of a family site. Read more...

If you build your tree in Family Tree Builder, please read the following article: How do I edit a fact in Family Tree Builder? To edit a fact in your online tree: Click on the title of the fact in the left information panel. Edit the fact in the edit window. Click OK to save. Read more...

To change the order of photos in an online photo album, go into photos and videos > albums, and go into a specific album. You can then drag and drop photo from one place in the album to another. The top picture will be your cover picture for the album. Please note that you cannot change the Read more...

If your online photo album is very large, then when you try to download it, you may get the message that your album is too large to download. In this case, what you can do is to split the large album into smaller photo albums. Since everyone's photos are different size, there is no rule for ho Read more...

If you are not receiving calendar alerts, the reason could be that you are not associated to an individual in your family tree. Please associate yourself with your family tree so that we can understand the relationships between you and other individuals in your tree. You can read about how to Read more...

If you edit your family tree in Family Tree Builder, please read the following article: How do I show a divorce in my Family Tree Builder tree? Divorces, like marriages, births, deaths and other events are recorded as facts in the tree. In order to show a divorce between two people in the tree Read more...

If you see "private" for living members in your family tree, you are viewing the site the way a guest would. In order to correct this, log out and then log back in. It should take care of the problem. Read more...

In order to change the photo on your welcome message, click on the Edit this Text link in the Welcome Message window or go to Settings > Home Page. Scroll to the bottom of the screen to find the welcome message photo option. Read more...

In order to have members of your site receive calendar alerts for events in your trees, describing their relationship with other members, you should associate them to people in your family tree. To associate a member of your site to someone in the tree: Log into your site and click on the Site Read more...

In order to add a Personal Photo (that little photo that appears for a person in the tree), click on the blue + sign on the silhouette or use the ADD link on the person's genealogy card. Browse your computer to find the photo. Click Save and that's it. Trees with Personal Photos look great Read more...

When you add people to the tree, their relationship to you is automatically calculated. This great feature allows you to see your relationship to your site members from the "What's New" section on the Home Page of your site. Just roll your mouse over any name to see your relationship to them. Read more...

This post will explain how to export your family tree from Geni.com and then import it to MyHeritage.com. 1. Log in to Geni.com 2. Click on 'Tree' > 'Share' > 'GEDCOM Export - Export' (as shown in the picture below) 3. Geni allows you to export 'Blood relatives', 'ancestors'  or ' Read more...

There are several places throughout your Family Site, where you can click on 'Show in tree', and then see the relevant person in the Family Tree page. However, this function does not work if you are viewing your tree in Classic mode (ancestor tree). You can change between modes in the Family T Read more...

If you would like to change your family site photo which appears in the upper right hand corner just to the right of your welcome message, simply click on the replace photo option. Browse your computer for the photo you would like to add, select it and click Upload. Read more...

If you build your family tree online, the default option is the tree (and other content) can be edited by the Site Manager as well as all site members. If you use our family tree software to build your tree the default option is the tree cannot be edited online, but content can still be added to Read more...

FIREFOX (3.0 - 5.0): 1. Open up the website you want to be your home page. 2. Click on the icon to the left of the web address, drag it to the Home button and then let go. 3. Click Yes to set this as your home page. INTERNET EXPLORER: 1. Start Internet Explorer. 2. On the Tools Read more...

If you build your tree in Family Tree Builder, please read the following article: How do I add more than one partner in my Family Tree Builder tree? To add another spouse/partner to someone in the tree, click ADD on the person's card. Click Add another Partner. Add the partner's det Read more...

It is possible that you may see different information and/or have different editing capabilities on the profile page depending on the context in which you view the profile. Let's say you searched for a person in the Community Center. You would see a person's profile page with limited information: Read more...

If you've invited a Site Member with the wrong email address by mistake and this Member has never visited the Family Site, here is what you should do to re-invite him/her: Go to your family site and click on: Home > Site Members Go to the person you want to reinvite and click on More > R Read more...

Every person in your family tree now has an enhanced profile with all information in one page. The new profile page shows biographical information about the person, photos and a list of close family members linking to their own enhanced profiles. In depth biographical information about a pers Read more...

Copying information from an online Smart Match™ is a Premium feature for Premium and PremiumPlus users only. To copy information from a match that you received on your site, just go to the match, and click on ‘Review match’. There you will see the option to ‘Copy and Edit details’. You can Read more...

If you use Family Tree Builder, please read the following article: How do I show a marriage between cousins in my Family Tree Builder tree? It is now possible to add a marriage between two cousins who already exist in your tree, without adding any new individual. You can do so using the 'Conne Read more...

FIREFOX (3.0): On the address bar, type ‘about:config’ without quotes. Search for keyword.url Right click on it and select reset. INTERNET EXPLORER: Do not open Internet Explorer. Make sure all browser Windows and other applications (including email) are closed. Right-click the Inte Read more...

If you no longer wish to see Smart Matches™ for a tree that you are being matched with, go to Family Tree > Smart Matches™. Sort the matches ‘By family trees’ (this is the default setting). View the matches that you have with a specific site. Next to each person's name, you will see the 'Review m Read more...

When confirming a smart match in Family Tree Builder, you can choose to mark the source of this individual as coming from a Smart Match. If you publish a tree with a Smart Match source citation, then you can see this source under the Family Tree > Sources tab. It will also be shown under Read more...

If you build your tree in Family Tree Builder, please read the following article: How do I detach a person in my Family Tree Builder tree? If you edit your tree online at MyHeritage.com And you need to do one of the following things: * Fix a wrong connection between children and families Read more...

To change the Smart Match™ settings for your tree on your family site, go to Family Tree > Smart Matches™. Sort the matches ‘By family trees’ (this is the default setting). Next to each of your tree names, you will see the setting option, which will take you to the Smart Match™ settings for th Read more...

If someone requested membership to your family site and you would like to accept the request: 1. Log in to your family site. 2. Click on Site Members. 3. Find the membership request you want to accept and click "Review Request". 4. Click "Reject" or "Approve" accordingly. Read more...

Yes, you can do so using the Connect / Remove Connection feature. You can read more about this feature here: How do I use the online Connect / Remove Connection feature? Read more...

If you use Family Tree Builder, please read the following article: How do I attach a spouse in my Family Tree Builder tree? It is now possible to connect people who already exist in your tree as spouses, without adding any new individual. You can do so using the ‘Connect to existing person’ Read more...

Yes, it is now possible to add web content to your family site in the profile of someone in your tree. To do so, go to a specific person's profile page by one of the following ways: - Go to 'Family Tree' > find the person in your tree, click their card and choose 'view profile'. OR - Read more...

If you use Family Tree Builder to build your tree, please read the following article: How do I attach people in my Family Tree Builder tree? If you build your family tree directly from your family site at MyHeritage.com, you need to do one of the following things: * Fix any wrong connection be Read more...

If you edit your tree in Family Tree Builder, please read the following article: How can I move a complete branch to a different place in my Family Tree Builder tree?You may find that an entire branch is in the wrong location in your family tree. For example, person A and all his descendants may Read more...

If you build your tree in Family Tree Builder, please read the following article: How do I attach a child in Family Tree Builder? You will need to use the Connect \ Remove Connection feature. 1. Click on the '+' icon on the relevant card: 2. Choose to Connect to existing person: Read more...

If you published a tree from Family Tree Builder that had sources, then you will see a new Sources tab under Family Tree > Sources. That is where you will find your already existing sources, and where you can add new ones. You can add and sort the sources according to family trees on your site Read more...

Unfortunately, Smart Matches™ are not fully synchronized yet between the Family Tree Builder software, and the family site. Even if you are using Family Tree Builder, you are encouraged to use the new Enhanced Smart Matching™ on your family site, and enter new information you learn using Family Tree Read more...

If you use Family Tree Builder, please read the following article: How do I detach a spouse in my Family Tree Builder tree? It is now possible to detach a person from their spouse in your online Family Tree. You can do so using the ‘Remove Connection’ feature. Please see the following FAQ p Read more...

Any sources that you have on your family site, can be found under the Family tree > Sources page. If they were created online, then they are editable online from that page. If they originate from a tree that was published to your family site from Family Tree Builder, then they are not editable on Read more...

Receiving Smart Matches™, viewing them and comparing trees side by side are free for all users. The following features are available only to Premium and PremiumPlus sites: Expedited matching, the Consensus Page, confirming and rejecting matches, initiating contact with other tree owners, merging Read more...

To add a citation, note, or photo to a person’s fact in the family tree on the family site, select 'view profile' from their card in the tree. Select 'edit profile' from the menu on the left, and there you will see the 'All facts' option for that individual. There you can add a new fact and choose Read more...

If you use Family Tree Builder, read the following article: How do I detach a child from it's family in Family Tree Builder? It is now possible to remove a child from its family in your online family tree. You can do so using the ‘Remove Connection’ feature. You will then be able to attach Read more...

If you published a project from Family Tree Builder with citations for individuals in the tree, they can be found in that person’s profile under the Biography section. Read more...

To add a source citation to a person in your family tree on your family site, select 'view profile' from their card in the tree. Select 'edit profile' from the menu on the left, and there you will see the 'source citation' option for that individual. Read more...

If you no longer wish to see Smart Matches™ for a specific person in your tree, sort your matches by people, select the person, and click on ‘View matches’. You will reach the consensus page for all of the matches for that individual. On the list of all the matches is the ‘Reject all’ option: Read more...

In the view profile section, there is the option of adding HTML web snippets in order to embed links to the profile. We do block certain tags, and inappropriate content for security reasons. Read more...

The improvements released recently in Smart Matches™ include a complete overhaul of the presentation of Smart Matches™, and new premium features for organizing and reviewing matches more efficiently. The new Consensus Page (view example screenshot here) aggregates data from all Smart Matches™ - p Read more...

You can order a poster for all of the family charts generated for printing on a single page. At this point in time, we do not offer poster printing for the family book. Read more...

To track your poster printout, please go to Family Tree > Charts and Books and under My Poster Orders, you can see the progress of all the charts that you have ordered from MyHeritage.com. If the poster has been shipped, you will see a link to track the shipping of the order. Read more...

To view previous poster orders, please go to Family Tree > Charts and Books and click on My Poster Orders: Read more...

Copying photos through an online Smart Match™ is a Premium feature that is now available. If you do not wish that photos from your site will be copied through SmartMatches™, for a specific tree, please change the settings for Smart Matching™ for that tree. Go to Family Tree > Manage Trees. Next t Read more...

The new Consensus Page (view example screenshot here) aggregates data from all Smart Matches™ - presenting the big picture for each person. The Consensus lets you skip doing many one-on-one comparisons with individual family trees, and fill in missing information about relatives more quickly and wit Read more...

Before making a chart on your family site, make sure that you have personal photos in the tree for as many people as you can. It is best if the photos are high quality, high resolution, jpeg photos and if the tagged photo of the individual is large. Try and add as many facts as possible to your t Read more...

Multiple copies of the same chart will be shipped in one order. To order multiple copies of a chart, select the number of copies in the drop down menu below: Different chart types must be ordered separately, and will be shipped separately. Read more...

Once you have created a chart on your family site, you cannot change the way that the chart looks. What you can do is to create another chart, this time making the desired changes. Don’t worry- there is no limit on the amount of charts that you can create on your site. Read more...

There is now a Smart Match™ panel on your homepage, to let you know of any new matches that are awaiting your review. Just click on the review matches link to be taken directly to your matches. Pending matches are matches that you have not yet confirmed or rejected. New matches are matches tha Read more...

If you have received a poster printing discount offer from MyHeritage through email, then enter the discount code in the review page of the order process: Read more...

Lamination is only available for certain paper types used for posters. This is why you may or may not see the lamination option depending on the paper type that you have chosen. Lamination costs vary depending on the size of the poster and the type of paper used. To see how much this will cost fo Read more...

Express shipping is only available for posters ordered from certain countries. If you check off the express shipping option on the payment page, it means that once the poster has been processed, you should get your poster within a few days, as opposed to up to two to three weeks. To track your Po Read more...

To order a poster printout of your family tree, first create a family chart. To do so, go to Family Tree > Charts and Books. Select the chart type and then follow the steps of the chart wizard to continue: Read more...

To view a chart that you have already made, please go to Family Tree > Charts and Books and click on My Charts: Locate the chart and click on the ‘View PDF’ option below it: Read more...

A chart style is a predefined style for a family chart. We have 18 predefined styles that are available for you to choose from. Select your chart style in the second step in the chart making wizard on your family site: To create your own style, just click on the ‘Advanced customization options’ Read more...

On your family site, you can create a Close Family, Ancestor, Descendant, Fan, All-In-One, Bowtie or Hourglass chart. To create a chart just go to Family Tree > Charts and Books. Select the chart type and begin! Read more...

To change the title of the chart, before you create the chart, scroll down the chart wizard to the third step. There you will see the option to edit the title of the chart: Read more...

Warning: Deleting your account is permanent, and the information cannot be recovered later! If you wish to delete your account on MyHeritage, follow the instructions below: First, make sure that you are logged into MyHeritage with your own account. Then click on the 'My Profile' link in the Read more...

In order to remove the Family Toolbar, right-click on an empty space in the browser's menu bar (where it says File, Edit, etc.). In the menu that opens, click on Family Toolbar to deselect and it will disappear. In order to change the browser home page, go to Tools > Options / Internet Options Read more...

If you were looking to delete a family tree in Family Tree Builder, please read the following article: How do I delete a tree in Family Tree Builder? Log in and enter your family site. Click on the Family Tree page and then Manage Trees. Click Delete. If you would just like to unsubscrib Read more...

Warning: Deleting your family site will lead to an unrecoverable loss of your data! Deleting an online site will destroy all the content in it, including family trees and photos. It will not delete data that is on your computer, such as Family Tree Builder projects. If you wish to delete your Read more...